Thank you for your interest in and visit to our website. We respect and are committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, and (in certain cases) disclose your personal information.
Protecting personal data and earning your trust is very important to us. Therefore, we will use your name and other related information in accordance with this policy. We only collect information that is necessary for transactions and service delivery.
We will retain customer information for the duration prescribed by law or for specific service purposes. You may visit our website and browse anonymously without providing personal information. In this case, we cannot identify who you are unless you log into your account.
1. Collection of Personal Information
We collect, store, and process your personal data for order processing and for future notifications related to your bookings. This includes:
Payment details including card or bank account information
We use the information you provide to:
Process orders and provide requested services
Manage your account, verify and process transactions
Identify website visitors, perform demographic research
Send marketing information (with your consent)
We may pass on your name and address to third parties (e.g., delivery services) for logistics purposes.
Order details are stored securely, and you can access them by logging into your account. There, you can view your past and current orders, email subscriptions, and payment information.
You are responsible for keeping your login information confidential. We are not liable for any misuse unless caused by our error.
We may also use your data for market research. Any data used will be anonymized for statistical purposes. You may opt out of this at any time.
2. Security
We apply appropriate technical and security measures to prevent unauthorized access, unlawful use, or loss/destruction of your data.
We advise you not to disclose payment information via email. We are not responsible for any losses incurred as a result of data exchange via the internet or email.
You must not use any programs or tools to interfere with our systems or alter our data structure. Any such activities are strictly prohibited and subject to legal action.
All transaction information is treated confidentially. However, if required by law, we may be obligated to disclose such information to legal authorities.
The terms, conditions, and content of this website are governed by Vietnamese law, and any disputes will be handled by Vietnamese courts.
3. Customer Rights
You have the right to:
Access your personal data
Request corrections of inaccuracies free of charge
Request us to stop using your data for marketing purposes at any time
4. Data Retention
Unless stated otherwise in this policy, we do not disclose your personal information. Your data will be stored indefinitely unless you stop using our services.
5. Information Collector and Manager
Snail Adventure Tours Co., Ltd
Address: 696C Lac Long Quan Street, Nhat Tan Ward, Tay Ho District, Hanoi, Vietnam
6. Tools for Accessing and Editing Your Data
You may access and edit your personal data at any time via the appropriate links and tools we provide.
